Engagements Case Studies Reviews Articles Book a brainstorm call
All articles Industry shift

The death of the traditional tourism business.

By Joe Martin1 min watchUpdated

The traditional tourism business is dying, because the market is shifting from OTA-fed tourist bookings to relationship-based corporate and private groups.

The last big change came when OTAs inserted themselves between operators and guests. Many tours became dependent on OTAs to send them leads. That was how you built a business.

The shift to private and corporate groups is a chance to build on relationships instead: your own book of business, your own clients, revenue that is not rented from an OTA.

You can still do both. But imagine so much of your business coming from your own group relationships that tourists become the extra, and OTA leads stop keeping you up at night.

Want the deeper math on it? Read what a corporate group booking is actually worth.

Frequently asked questions

What is killing the traditional tourism business model?

Dependence on OTAs for leads. When a middleman sits between you and the guest and controls visibility, you never fully own your customer or your margin.

How do corporate and private groups change that?

Groups are direct relationships you own: repeat clients and referrals that build a book of business, not leads rented from an OTA.

Do I have to abandon public tours and OTAs?

No. The goal is balance: build enough direct group revenue that OTAs and tourists become a bonus, not your lifeline.

Want groups to be your engine?

I build the group website and system, then run it with you. Let's map it to your tour.

Book a brainstorm call

Prefer to start on your own? Get the DIY Kit.

Full transcript

I call it the death of the traditional tourism business because the market is shifting. Things changed when OTAs inserted themselves between the tour operator and the guest, and it forced many tours to be part of that OTA and wait for it to send new leads. That was how you built a business. With the shift toward private and corporate groups, there is a chance to build on relationships, to have your own book of business and your own clients. That is very different from how traditional tourism businesses operated. You can do both. I like having so much of your own business that tourists become an extra, and you are not as worried about OTA leads anymore.