The marketing shift that changed tourism: put your marketing money toward the group that gives the highest return, not the one-off tourist.
If you are going to invest in marketing, invest it where the return is highest. That is not the tourist. Tourists rarely refer anyone, usually do not come back, and you sell a couple of tickets at a time.
Larger groups are predictable, they come back next year, and they make your life easier. That is what corporate and private groups give you.
Going after corporate lets you plan for and serve a larger market at once, instead of chasing one-off tourists. The payoff is more predictable days and a steadier business.
Want the deeper math on it? Read what a corporate group booking is actually worth.
Frequently asked questions
Where should a tour operator spend marketing budget?
On the audience with the highest return, which for most operators is corporate and private groups, not individual tourists.
Why are tourists a low-return marketing target?
They seldom return or refer, and each sale is only a ticket or two, so the cost to acquire them rarely pays off the way a group does.
How does focusing on groups make my days more predictable?
Groups book in advance for set dates and come back, so more of your revenue is planned rather than dependent on daily walk-up demand.
Want groups to be your engine?
I build the group website and system, then run it with you. Let's map it to your tour.
Book a brainstorm callFull transcript
There is a marketing shift that changed tourism forever. If you are going to invest money in marketing, put it toward the group with the highest return. Tourists are not a great target customer. They do not refer anyone, usually do not come back, and you only sell a couple of tickets at a time. Invest instead in larger groups that are more predictable, come back next year, and make your life easier. That is what I want for you: more predictable days. When you go after corporate groups, you can be more planned and ready, and serve a larger market at once instead of one-off tourists.